Non-delivery

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You purchased a product, scheduled delivery, the date arrived, but the product did not. Sometimes this is a mere delay; other times, the product vanishes. Congratulations, you have experienced “non-delivery.”

Addressing this issue involves two complementary legal frameworks: The Sale of Goods Law and the Consumer Protection Law.

These laws outline delivery standards for businesses and remedies for consumers when obligations are not met, including contract cancellation.

The articles on this page detail when cancellation is, or is not, possible due to non-delivery.

In distance selling, consumers lack the ability to inspect the purchased product. The consumer relies solely on the vendor’s advertising through various means (advertisements, internet, etc.).

Naturally, this can create a discrepancy between advertising and the actual product/service. Therefore, the legislature has established special rules that override the usual provisions for contract cancellations.