What Constitutes a Consumer Violation Requiring a Letter of Demand Before a Damages Claim?

• The consumer sought a product return (not due to defect) per the return policy, and the business refused to return the full amount paid (provided the product’s condition was not worsened).
• A discrepancy existed between the product’s marked price and the checkout price, and the business rejected the consumer’s request to pay the marked price.
• The consumer requested but the business failed to repair a product defect within the warranty period.
• The business misled the consumer regarding the delivery location, and despite the consumer’s subsequent request for delivery to a specific location, the business failed to deliver the product/service to the agreed-upon location.
• In a fixed-term contract – despite the consumer’s request to cease payments, the business continued billing after the contract or commitment ended, or failed to provide the consumer with proper notification regarding the termination.
• In an ongoing contract – the consumer requested the business to stop billing, but the business continued to charge.
• In an ongoing contract – the consumer claimed the business overcharged, and the business did not return the full refund amount as per Section 13d1 of the Consumer Protection Law (including indexation, interest, consumer expenses, etc.).
• In a transaction involving payment to a business for regulated goods or services, a fee was charged despite the consumer’s request not to be charged.
• A peddling agreement was cancelled, and the business did not return what it received under the agreement, despite the consumer’s request.
• A remote sales agreement or a vacation unit purchase agreement was cancelled, and the business did not return the pro-rata amount as stipulated by law or did not cancel the charge as requested.
• A medical services agreement was cancelled, and the business did not return the pro-rata amount as stipulated by law or did not cancel the charge as requested.