May I review the complaint before payment?
Created at: 13/01/2025The claim form will be available for viewing only after payment has been processed and the credit card company confirms successful transaction. However, user responses to the questionnaire will be viewable and editable prior to payment. The claim form will be provided as a Word document and may be freely edited after download.
The complaint was not received via email. To whom should inquiries be directed?
Created at: 13/01/2025The complaint is available for download at any time in your personal area. Additionally, please check your spam folder for an email notification. If neither of these options proves helpful, please review the “How it Works” page on our website and, of course, you may contact us directly.
When are the preparation costs of the claim payable?
Created at: 13/01/2025Payment for claim preparation and/or court filing is due only upon completion of the questionnaire. Changed your mind before payment? No problem; you may exit the system without penalty or obligation.
To whom should accessibility issues be addressed?
Created at: 13/01/2025Upon request, we will provide information and services in an accessible format to individuals with disabilities. This information will be provided in a manner appropriate to the individual’s disability. Should you encounter any accessibility issues, have suggestions for improvement, or wish to provide feedback, please contact us via email: [email protected]. We are committed to providing […]
If I am dissatisfied with the issued complaint, will I receive a refund?
Created at: 13/01/2025Refunds for court fees and filing fees are possible only if they have not yet been paid or dispatched. As stated in our Terms of Use (in accordance with the Consumer Protection Law), the generation of a writ of summons is a non-cancellable transaction and is not refundable. Users generating a writ of summons through […]
I have not received an invoice via email. To whom should I direct my inquiry?
Created at: 13/01/2025Invoices are generated and sent by Hyp Payment Solutions Ltd. (Hyp). First, please check your spam folder for an email containing the invoice. If the email is not located there, please contact Hyp using the contact information on their website (https://www.ezcount.co.il/blog/hyp) and/or contact us.
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