Remote Sales Transactions – A transaction where the consumer lacks the opportunity to genuinely examine the purchased product. Therefore, the consumer relies solely on the trader’s advertisements through various means (telephone, advertisements, etc.). Due to the potential discrepancy between advertisements and the actual product/service, special rules overriding standard transaction cancellation regulations have been established.
The cancellation method depends on the transaction type (whether property or service was purchased):
Property Purchase Transaction: From the date of the transaction up to 14 days from the date of receipt of the property or the date of receipt of a “Disclosure Statement” from the trader, whichever is later. This Disclosure Statement is a written document provided by the trader and includes the following details:
- The name, identification number (for a company – business registration number) and address of the business in Israel and abroad;
- The main characteristics of the property;
- The price of the property;
- The payment terms of the transaction;
- The manner in which the consumer is entitled to cancel the transaction;
- The manufacturer’s name and country of origin of the property;
- Information on the warranty for the property;
- Additional terms and conditions applicable to the transaction.
Service Purchase Transaction: Within 14 days from the date of the transaction or the date of receipt of a “Disclosure Statement” from the trader, whichever is later. For ongoing service purchase transactions, the right of cancellation applies whether or not the service has commenced. For a one-time transaction, cancellation can be made at least two (non-holiday) days prior to the scheduled service provision date.
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